Terms of service
Terms and Conditions
1. Acceptance of Terms
By accessing and using this website (www.dukesthebrand.com.au) and placing an order with DUKES The Brand (“DUKES”, “we”, “our”, “us”), you agree to be bound by these Terms & Conditions of Sale and all applicable laws.
If you do not agree to these Terms, you must not use this site or purchase our products.
2. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their enjoyment of the site.
You must not upload, post, or transmit any material that is defamatory, obscene, or otherwise unlawful.
3. Product Information and Availability
We make every effort to ensure product descriptions, images, and prices are accurate.
However, DUKES does not guarantee that colours displayed on your device will exactly match the actual product.
All items are subject to availability; we reserve the right to withdraw or amend any product at any time.
4. Pricing and Payment
All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
We accept payments via Shopify Payments, PayPal, and other secure gateways.
Payment must be received in full before an order is dispatched.
DUKES reserves the right to correct any errors or omissions in pricing at any time.
5. Orders and Acceptance
When you place an order, you are making an offer to purchase the goods under these Terms.
We reserve the right to accept or reject any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.
An order confirmation email will be issued once your order has been accepted.
6. Shipping and Delivery
We dispatch orders within 2 business days using Australia Post.
Delivery times vary depending on your location.
DUKES is not responsible for delays caused by postal carriers or other factors outside our control.
Refer to our Shipping & Delivery Policy for full details.
7. Returns and Exchanges
Our Returns, Exchanges & Refunds Policy applies to all purchases.
No returns are accepted on sale items.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Returned items must comply with the conditions listed in our policy.
8. Intellectual Property
All content on this website, including images, text, graphics, and logos, is the property of DUKES The Brand or its licensors and is protected by Australian and international copyright laws.
You may not reproduce, distribute, or use any material from this site without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, DUKES excludes all liability for any loss or damage (including indirect or consequential loss) arising from your use of this site or purchase of our products.
Our liability for breach of any statutory condition or warranty is limited, at our option, to:
- Replacement of the goods; or
- Refund of the purchase price.
10. Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
11. Third-Party Links
Our website may contain links to external sites for convenience.
DUKES is not responsible for the content or privacy practices of any third-party sites.
12. Security
We use secure payment systems and take reasonable steps to protect your information.
However, you acknowledge that the internet is not completely secure and we cannot guarantee the security of data transmission.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia.
You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.
14. Amendments
DUKES The Brand may revise these Terms & Conditions at any time without notice.
The latest version will always appear on our website.
